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ISM Auto Repairs

ISM Auto Repairs

Vehicle intake form

1 Customer details
First name *
Last name *
Phone number *
We'll contact you when your vehicle is ready or if we need approval on additional work.
Email address
Optional. Used to send your vehicle health check report and invoice digitally.
Home address *
Required for warranty correspondence and legal notices. We never share your address with third parties.
How did you hear about us?
2 Vehicle details
Registration *
Enter your reg and tap "Look up" — we'll pull your vehicle details automatically from DVLA.
Registration not found. Please check and try again.
Vehicle confirmed✓
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Current mileage
Helps us recommend the right service interval and track wear over time.
3 Vehicle symptoms
Describe the problem
Tell us in your own words what you've noticed — any sounds, smells, vibrations or anything that feels different.
When does it happen?
Select all that apply — this helps our technician recreate the conditions and diagnose faster.
How long has this been happening?
Important — if a fault appears after a previous visit, we need to confirm it existed before. This protects both parties.
Are any warning lights currently on?
Please be honest — we will check this ourselves when we start the vehicle. This creates an agreed record of the car's state on arrival.
Have any warning lights been cleared recently?
Some faults are cleared before a garage visit. Letting us know means we can look deeper and give a more accurate diagnosis.
When was the vehicle last serviced?
Helps us understand the vehicle's maintenance history and identify wear-related issues.
Any known existing damage?
Please note any scratches, dents or interior damage. We photograph the vehicle on intake — this protects you and us.
Has any work been carried out recently?
If recent work was done elsewhere and a related issue appears, we need this on record. Protects both parties.
4 Work authorisation
Authorise us to
We will not carry out any work beyond what you authorise without contacting you first.
Overage threshold
Tell us how much over the quoted price you're happy for us to proceed before we stop and call you.
Contact me if the final cost exceeds the quote by more than
£
Our promise: We will never carry out work beyond your authorised threshold without your explicit approval. Any additional findings will be photographed and sent to you with a clear explanation before we proceed.
5 Review & sign

Customer

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Vehicle

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Reported problem

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Vehicle history

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Authorisation

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Customer signature *
By signing, you confirm the above details are accurate and authorise ISM Auto Repairs to carry out the agreed work.

Sign above using your finger or stylus

Required to proceed. A copy will be sent to your email.

Optional. You can unsubscribe at any time. We never share your data.

🔒 This section is completed by ISM Auto Repairs staff only — after the customer has signed.
6 Garage intake photos
Upload 5 intake photos

Take and upload: front, rear, driver side, passenger side, and dashboard with engine running.

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Front
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Rear
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Driver side
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Passenger side
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Dashboard — engine running
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0 of 5 photos uploaded

Mileage at intake *
Garage notes (optional)
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Intake complete

Photos and observations recorded.
The full intake record has been saved.

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All done — thank you!

Your vehicle intake has been recorded. We'll keep you updated every step of the way.